Shipping policy

Effective Date: September 19, 2026

Basecamp Utility ships camping and outdoor gear from supplier warehouses, so shipping details can vary by product. This page explains what to expect.

1. Order Processing Orders are typically processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day. You will receive an email with tracking information once your order ships.

2. Delivery Times

  • Items shipped from U.S. warehouses: estimated delivery times are shown on the product page and at checkout.
  • Items shipped from international warehouses: these are clearly labeled on the product page and typically take 5 to 11 business days to arrive after processing.

Delivery times are estimates, not guarantees. Carrier delays, customs, weather, and peak seasons can extend transit times.

3. Shipping Rates and Options Shipping costs and available delivery options (for example Standard or Express) are calculated and shown at checkout before you pay. Some products and orders qualify for free shipping.

4. Where We Ship We ship to the United States and to many international destinations. Availability varies by product, and the destinations available for your order are shown at checkout.

5. Multiple Items in One Order Items in the same order may ship separately from different warehouses, so they can arrive on different days. Each shipment will have its own tracking number.

6. Customs, Duties and Taxes International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping rates.

7. Incorrect Addresses Please double-check your shipping address at checkout. We cannot be held responsible for packages delivered to an incorrect address provided by the customer once an order has shipped.

8. Lost, Delayed or Damaged Orders If your order is lost, significantly delayed, or arrives damaged, contact us and we will work with you to make it right. See our Refund Policy for how returns and refunds work.

9. Contact Us Questions about your shipment? Email us at: support@basecamputility.store