Refund policy

At Basecamp Utility, we stand behind our gear. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy.

1. 30-Day Return Window

You have 30 days after receiving your item to request a return. To be eligible:

• The item must be in the same condition that you received it: unused, unwashed, and in its original packaging.

• You must provide the receipt or order confirmation number.

2. Damages and Defective Gear

Please inspect your order upon reception. If an item arrives broken, defective, or you receive the wrong product, contact us immediately at support@basecamputility.store with:

• Your order number.

• Clear photos or a brief video of the defective or damaged item.

  We will promptly send a replacement or issue a full refund at no additional cost to you.

3. Non-Returnable Items

Certain types of items cannot be returned:

• Gift cards.

• Final sale or clearance items.

4. How to Start a Return

To initiate a return, contact our support team at support@basecamputility.store. If your return is accepted, we will provide you with the return shipping instructions and address. Items sent back to us without first requesting a return will not be accepted.

Please note: Customers are responsible for return shipping costs unless the return is due to our error or a defective item.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.